Shipping policy

Shipping Policy

Last updated: August 10, 2026

At YnFi Skincare, we want your order to reach you as smoothly and quickly as possible.

Please read the information below for details about order processing, shipping, delivery times and tracking.

Shipping Destinations

YnFi Skincare currently ships to supported destinations within Europe.

Shipping availability is determined by the delivery options available for your destination at checkout.

If we are unable to ship to your address, the relevant shipping option will not be available during checkout.

Please ensure that your delivery address is complete and accurate before placing your order.

Processing & Delivery Time

Orders are generally delivered within approximately 5–9 business days after your order has been confirmed.

This estimated timeframe includes the time required to process, prepare and fulfil your order, as well as the estimated shipping time.

Orders placed during weekends or public holidays will generally begin processing on the next applicable business day.

During busy periods, product launches, promotions or public holidays, processing and delivery may take slightly longer.

Please note that delivery times are estimates and not guarantees. Delivery times may vary depending on your destination, the shipping carrier and circumstances outside our reasonable control.

Shipping Costs

We offer free standard shipping on orders over €65.

For orders below €65, the applicable shipping costs will be calculated and displayed during checkout before you complete your purchase.

Shipping rates may vary depending on factors such as the delivery destination, order size and available shipping method.

You will always be able to review the applicable shipping charges before completing your order.

Shipping & Fulfilment

YnFi Skincare works with a specialised third-party fulfilment partner to prepare, pack and dispatch orders.

Orders placed on business days are processed as quickly as possible.

Because orders may enter fulfilment shortly after they are placed, it may not always be possible to change or cancel an order once processing has begun.

The use of a third-party fulfilment partner does not change the fact that your purchase agreement is with Organic Beauty Point, trading as YnFi Skincare.

Shipping Carrier

Orders are shipped using professional third-party shipping carriers selected by our fulfilment partner.

For European orders, our fulfilment partner currently primarily uses FedEx.

The carrier used for your specific order may vary depending on the destination and available shipping service at the time your order is fulfilled.

We cannot always guarantee or offer the option to select a specific shipping carrier.

Tracking Your Order

Orders are shipped with tracking where available.

Once your order has been dispatched, you will automatically receive an email containing your tracking information.

You can use the tracking link provided to follow the progress of your shipment.

Please allow some time for tracking information to become active after receiving your shipping confirmation, as the carrier may need time to scan and register your parcel in its system.

Incorrect or Incomplete Shipping Address

Please carefully check your shipping information before completing your order.

You are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us immediately at:

ynfiskincare@gmail.com

Because orders may be transferred to our fulfilment partner shortly after being placed, we cannot guarantee that the shipping address can still be changed once processing has begun.

If a parcel cannot be delivered because an incorrect or incomplete address was provided, additional shipping or redelivery costs may apply where permitted by applicable law.

Delayed Shipments

Although we aim to deliver orders within approximately 5–9 business days, delays can occasionally occur.

Carrier delays, severe weather, public holidays, high-volume periods, customs procedures or other circumstances outside our reasonable control may affect delivery times.

If your tracking information has not been updated for an extended period or your order appears to be significantly delayed, please contact us at ynfiskincare@gmail.com.

We will review the available shipment information and assist you where reasonably possible.

Your statutory consumer rights remain unaffected.

Lost Packages

If your tracking information indicates that your parcel may be lost in transit, please contact us at ynfiskincare@gmail.com.

Please include your order number so that we can review the shipment information.

Where appropriate, we will contact our fulfilment partner and/or the relevant shipping carrier to investigate the shipment.

We will provide an appropriate solution in accordance with your statutory consumer rights.

Packages Marked as Delivered

If your tracking information shows that your order has been delivered but you cannot locate it, we recommend first:

Checking around your property or designated safe place;
Checking whether someone else at your address accepted the parcel;
Checking with neighbours where appropriate; and
Reviewing any delivery information provided by the shipping carrier.

If you are still unable to locate your parcel, please contact us at ynfiskincare@gmail.com so that we can review the available delivery information with you.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue, please take clear photographs of:

The outer shipping packaging;
The shipping label;
The damaged product or products; and
Any visible damage inside the parcel.

Please send the photographs together with your order number and a brief description of the issue to:

ynfiskincare@gmail.com

Please keep the damaged product and all original packaging until we have reviewed your request, as this information may be required to investigate the shipment.

We will review the situation and provide an appropriate solution in accordance with your statutory consumer rights.

Customs, Duties & Taxes

For destinations where customs procedures, import duties, taxes or other charges may apply, additional processing or delivery time may be required.

Any applicable duties, taxes or import charges will be handled in accordance with the information provided during checkout and applicable law.

Where additional charges are not included in the purchase price or shipping fee, this will be communicated where required.

Returns

Shipping and delivery are separate from our return conditions.

If you wish to return an eligible product or exercise your statutory right of withdrawal, please do not automatically return your order to the address shown on the parcel or to our business address.

Please contact us first at:

ynfiskincare@gmail.com

We will provide you with the appropriate return instructions and return address.

For complete information about returns, refunds, return shipping costs and the right of withdrawal, please refer to our Return & Refund Policy.