Refund policy
Return & Refund Policy
Last updated: August 10, 2026
At YnFi Skincare, we want you to feel confident about every purchase. Due to the nature of skincare, makeup, cosmetics and personal care products, certain return restrictions apply for health, safety and hygiene reasons.
Please read this Return & Refund Policy carefully before placing your order.
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
14-Day Right of Withdrawal
If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from your online purchase within 14 days from the day you receive your order, without giving a reason.
To exercise your right of withdrawal, please contact us within this 14-day period at:
Please include your name and order number in your message.
Once you have notified us of your decision to withdraw, the eligible products must be returned within 14 days.
Please do not send a return before contacting us. We will provide you with the correct return instructions and return address.
Skincare, Cosmetics & Hygiene
For health, safety and hygiene reasons, special return conditions apply to certain skincare, makeup, cosmetic and personal care products.
Where a product is supplied sealed and is not suitable for return for genuine health protection or hygiene reasons, the right of withdrawal no longer applies once the seal has been broken or removed after delivery, where the applicable legal requirements for this exception are met.
This is because once such a product has been unsealed, we can no longer guarantee its hygiene, safety and integrity for another customer.
Examples may include skincare, makeup and cosmetic products that have a hygiene or protective seal which has been broken or removed.
Please therefore check your products carefully before breaking or removing any hygiene or protective seal.
Eligible products that remain properly sealed may still be returned within the applicable 14-day withdrawal period.
Return Conditions
For a product to qualify for a return under the right of withdrawal, it must meet the applicable legal requirements.
Where relevant, we ask that products are:
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Unused;
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Unopened;
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In their original condition;
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In their original packaging where reasonably possible; and
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Returned with any original hygiene or protective seal intact.
You may inspect a product only to the extent reasonably necessary to establish its nature and characteristics.
Where permitted by applicable law, we may deduct an amount from your refund if the value of a returned product has been reduced as a result of handling beyond what is reasonably necessary to inspect it.
Non-Returnable Products
Subject to applicable consumer protection laws, we cannot accept returns of:
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Sealed skincare, makeup, cosmetic or personal care products where the seal has been broken or removed after delivery and the product is not suitable for return for genuine health protection or hygiene reasons;
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Products that have been used;
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Products that are not eligible for return under applicable law;
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Gift cards, where applicable; or
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Products specifically excluded from the right of withdrawal by applicable consumer protection law.
A product being produced, labelled, packed or fulfilled for YnFi Skincare after an order is placed does not by itself mean that the product is personalised for the individual customer.
Nothing in this section limits your statutory rights if a product is faulty, damaged, unsafe, incorrectly supplied or not as described.
Damaged, Defective or Incorrect Products
Please inspect your order as soon as possible after delivery.
If your order arrives damaged or defective, or if you receive the wrong product, please contact us as soon as possible at:
Please include:
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Your name;
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Your order number;
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A brief description of the issue;
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Clear photographs of the affected product;
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Photographs of the packaging; and
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A photograph of the shipping label where relevant.
Please keep the product and its original packaging until we have reviewed your request.
Once we have reviewed the issue, we will provide an appropriate solution in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, refund or another appropriate remedy.
Return Shipping Costs
If you exercise your statutory right of withdrawal, the direct cost of returning the product is your responsibility, unless we have agreed otherwise or applicable law requires us to cover the cost.
If a product is faulty, damaged or incorrectly supplied, we will handle the situation in accordance with your statutory consumer rights.
Always contact us before returning a product.
We will provide you with the appropriate return instructions and return address.
Please do not automatically send a return to the address shown on your original parcel or to our business address. Our products are fulfilled with the assistance of third-party fulfilment partners and the correct return location may differ.
We cannot accept responsibility for a return sent to an incorrect address without following our return instructions.
Refunds
Once we have received and, where applicable, inspected your eligible return, we will process your refund in accordance with applicable consumer law.
For a valid withdrawal, we will refund the payments that we are legally required to reimburse.
This generally includes the purchase price of the returned product and, where applicable, the cost of the least expensive standard delivery method offered for the original order.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost does not have to be refunded.
We may withhold reimbursement until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever occurs first, where permitted by applicable law.
Refunds will be issued to your original payment method.
Please note that your bank, credit card provider or payment provider may require additional processing time before the refund appears in your account.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, you may return an eligible product in accordance with this policy and place a new order separately.
This does not affect your statutory rights if you have received a faulty, damaged or incorrect product.
Order Cancellations
If you wish to cancel an order, please contact us at ynfiskincare@gmail.com as soon as possible.
Because orders may be sent to our fulfilment partner shortly after they are placed, we cannot guarantee that an order can be cancelled before processing or fulfilment begins.
If cancellation is no longer possible, your statutory right of withdrawal may still apply after you receive your order, subject to the conditions and exceptions described in this policy.
Questions Before Ordering?
We want you to feel confident when choosing your YnFi Skincare products.
If you have questions about a product, its ingredients or which product may best suit your preferences, please contact us before placing your order at:
We will be happy to provide you with additional product information.
Please note that information provided by YnFi Skincare is for general cosmetic and product information purposes only and is not intended to replace professional medical advice, diagnosis or treatment.
Your Satisfaction Matters
We carefully select our products and want every YnFi Skincare order to meet our quality standards.
If you experience an issue with your order, please contact us so that we can review the situation and assist you.
Contact
For questions regarding returns, refunds, cancellations or your right of withdrawal, please contact: ynfiskincare@gmail.com